Privacy Policy
We use industry-standard encryption and access controls to protect your data with complete transparency.
Last updated: March 11, 2026
Our Core Principle
BitCare operates on a non-custodial basis. We never request or store private keys, recovery phrases, wallet passwords, or account balances. Your digital assets remain entirely under your control — always.1. Introduction
BitCare ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.
Scope and Jurisdiction: BitCare is operated by a company based in Switzerland. Your data is primarily processed in Switzerland and the European Economic Area (EEA). When we process data in other regions, we ensure appropriate safeguards are in place as described in Section 11.
Age Requirement: BitCare is intended for users who are at least 18 years of age. By using our service, you represent that you meet this age requirement.
We believe in transparency. You deserve to know exactly what data we collect, why we collect it, and how we protect it.
2. Information We Collect
We collect the following categories of information to provide and improve our service:
Account Information: Email address, name (optional), and password when you create an account.
Assessment Data: Your responses to assessment questions and resulting scores. These responses describe your custody practices in general terms — we never ask for specific amounts, addresses, or credentials.
Documents: Custody strategies and recovery plans you choose to create and store within the app.
Legacy Plan Data: Your responses to legacy planning questions, including beneficiary information, access conditions, communication preferences, and personal notes. This data is encrypted and used solely to generate your legacy plan documentation.
Usage Data: Information about how you interact with the application, including features used, screens visited, and time spent. This data is used solely for improving our service and is not shared with third parties for advertising.
Device Information: Device type, operating system version, and app version for technical support and optimization.
3. Information We Do NOT Collect
This is what makes BitCare different. We will never ask for or store:
Legacy Plan Notice: While the Legacy Plan feature allows you to document instructions for beneficiaries, you should never enter seed phrases, private keys, or actual passwords in these fields. Store cryptographic secrets separately using secure methods. This policy is also stated in our Terms of Service.
4. How We Use Your Information
- To provide and maintain the BitCare service
- To calculate and display your assessment scores and recommendations
- To track your progress over time (for eligible subscription plans)
- To generate and store your legacy plan documentation
- To manage billing, subscriptions, and payment processing
- To communicate with you about your account, updates, and support requests
- To improve our service and develop new features
- To detect and prevent fraud or abuse
5. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use trusted cloud infrastructure providers with strong security track records. However, no system can be perfectly secure, and we cannot guarantee absolute security.
Encryption in Transit: All data transmitted between the app and our servers is encrypted using TLS 1.3.
Encryption at Rest: Sensitive data is encrypted before storage using AES-256 encryption.
Access Controls: Access to user data is strictly limited to authorized personnel and is logged for audit purposes.
Security Measures: We implement industry-standard security practices including encryption, access controls, and regular security reviews. While we take extensive measures to protect your data, no method of electronic storage or transmission is 100% secure.
6. Data Sharing
We do not sell your personal data. We may share data only in the following circumstances:
- Service Providers: With trusted third parties who help us operate the service, bound by confidentiality agreements. These include cloud infrastructure, email delivery, and payment processing via Apple App Store and Google Play Store.
- Legal Requirements: If required by law or in response to valid legal process. In the event of verified death, certain account data or documentation may be disclosed to a verified executor or representative as described in the Terms of Service.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
We do not share your data with third parties for marketing or advertising purposes.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account Data: Retained until you delete your account
- Assessment Data: Retained until you delete your account
- Legacy Plan Data: Retained until you delete your account or manually delete your legacy plan
- Exported Documents: Automatically deleted 24 hours after generation
- Usage Logs: Retained for up to 90 days for debugging and security purposes
- Deletion Audit Records: Anonymized records of account deletions are retained for 7 years for legal compliance
Upon expiration of retention periods, data is permanently deleted or anonymized so that it can no longer be associated with you.
8. Your Rights and Self-Service Options
You have full control over your data. BitCare provides self-service tools directly in the app:
Download Your Data
- Go to Account → Your Data → Download My Data
- Receive a complete JSON export of all your personal data
- Includes: profile, assessments, strategies, recovery plans, legacy plans, and subscription history
- Available instantly, no waiting period
Delete Your Account
- Go to Account → Danger Zone → Delete Account
- Type DELETE to confirm permanent deletion
- All your data is immediately and permanently removed
- This action cannot be undone
- We recommend downloading your data before deletion
You also have the right to:
- Access: Request a copy of your personal data (or use the self-service download)
- Correction: Update or correct inaccurate data through the app settings
- Portability: Export your data in standard formats (JSON, PDF)
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw your consent to data processing at any time by deleting your account
GDPR Compliance: We respond to all data access, correction, and deletion requests within 30 days. Most requests can be fulfilled instantly using the self-service tools in the app.
9. What Happens When You Delete Your Account
When you delete your account, we permanently remove:
- Your profile and account information
- All assessment sessions, scores, and answers
- All custody strategy documents
- All recovery plans and associated data
- All legacy plan sessions, answers, and snapshots
- Your subscription and entitlement records
We retain only an anonymized audit record for legal compliance, which cannot be used to identify you or reconstruct your data.
10. Children's Privacy
BitCare is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at support@bitcare.app.
11. International Transfers
Your data may be processed in countries other than your own, including Switzerland and other countries where our service providers operate. When transferring data outside the EEA or Switzerland, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Your continued use of BitCare after changes take effect constitutes acceptance of the updated policy.
Questions?
If you have questions about this Privacy Policy or our data practices, we are here to help.
support@bitcare.app